Observe Business

Observations on Business, Government Policy, and Strategy

I have been laid off before. I didn’t go crying to my mamma afterwards. I accepted it as a fact of life, and moved on.

But I am very annoyed by the constant whining of the car dealers who are losing their precious franchises. I looked at the list for Los Angeles, and it is mostly dealers that I have never heard of, in locations that no one buys cars anymore. These guys should have moved on long time ago, turned their real estate in 99cent stores, anything other than selling junky American cars.

Now comes CNN and does a little cry-me-a-river-piece on a Chrysler dealership, “Claxton Chrysler Jeep Dodge” closing in a small town called Claxton, GA. Every bit about this piece is intended to elicit little sobs and sniffles from the ith-tho-thad crowd.  I feel that CNN has lost any pretense of substantive journalism with this piece. Its writer, Jim Kavanagh, should be forced to turn in his keyboard.

The piece writes about all these locals who supposedly love the dealership. Now, considering that overall, auto dealerships are ranked lower than dentists in terms of customer experience, I pulled up the record of this Dealership with the local BBB.

claxton-chrysler-rated-f-by-bbb

To no surprise, the BBB rated this dealership an “F”.

Now let me show you some choice quotes from this article, with my comments. Quotes in italics, my comments below the quotes.

“It was like standing out in the road and having a bus run over the top of us,” he said.

Wrong. You most likely knew it was coming, based on your customer feedback, your revenues, etc. If you didn’t, then you deseve the shutdown even more.

“We all know each other, we see each other every day. I spend more time with this group here than I do with my own family.”

That’s a sad reflection on your personal priorities in life.

Take Gary Sapp, for example. The military veteran, wounded in Vietnam, stopped in Saturday, as he does just about every day, to say hello and maybe talk about cars a little bit. He said he might come back Monday and make a deal, just as he’s done there three times in the past 10 years. But it’s not really about the cars and pickup trucks. “These are good folks here,” Sapp said.

No, you just have way too much time on your hands, Mr. Sapp.

“How the hell they gon’ sell to those people in small towns?” he said. “They’re a different breed. They’re not gonna go no damn hundred miles to buy a car.”

They won’t have to, there are three other dealers within 30 miles. Just like Wal-Mart.

“It’s just a cryin’ damn shame, is what it is,” he said.

No, it’s a necessary change that’s been a long time coming.

America is crying out for high-tech investment. Please, please, please build a factory, a design center, an assembly line, ANYTHING, in America. We need jobs. Mr. Jeffrey Immelt, the CEO of GE, goes ahead and does exactly that, invests half a billion dollars.

So what thanks does he gets? An ugly, ugly photograph in the NY Times. Shame on you, NY Times. You could have at least shown a nice picture.

ceo-invests-and-gets-bad-photo

A pet peeve of mine is the country lists on websites…someone went to the United Nations website and compiled a list of all the countries, and everyone blindly uses those lists. Here is another example of how websites blindly copy other websites. In this case, it is even stupider, because this Kern County Community College lists the U.S.S.R as a choice…even though it ceased to exist BEFORE the WWW was invented.

kern-country-list

youtube-more-from-naming-problems

Youtube only shows you the first x letters of the title, so they all look the same. They need renaming.

bong-taco-vendor

They say reality is stranger than movies.

Globalization has gone wrong, very wrong if a Bangladeshi man has to travel 6000 miles to sells tacos on the streets of Mexico City.

Add to that the fact that this man is sure to be a Muslim-and therefore eats no pork. And he got swine flu?

Or perhaps it is Mexico’s work visa program that has gone wrong?

You are efilecabinet.com, one of many companies that are trying to get big and hit the big time so you can be bought out by Oracle or whichever sugar daddy happens to come along.

Now here you are, in a recession. Or a depression. Or a world-wide pandemic that will turn us all into zombies. Take your pick. You decide to increase sales by putting up an ad on Google.

oops-2

Then when someone clicks through to your site…you might as well have thrown the money away

oops

 

A fascinating look into the turd-world of “direct calling”.

robocall2

I saw this ad on top of my gmail. For $3, these guys, Leads Direct Marketing will robo-call millions of people, and transfer the live lead to you. Having been robo-called a few times, I cannot emphasize how much I hate these people.

Check out this page where they list out all their ‘messages’. 

In every ecosystem, there exists a class of animals whose job it is to traffick in filth. These guys, perform that job in our ecosystem.

The best way to beat these guys is to make sure you are on the Do-Not-Call Registry. Of course, the DNR has many many loopholes, but it is at least a start.

A few days ago the governor of Texas made some ham-headed statement about seceding from the USA. Most people asked him to not let the door hit him in the posterior on the way out. Most of the world wants to come to America, STILL, and he wants to leave. Who does he think will want to move to his little redneck rump state if it is not part of America?

Anyway, this blog is about business, not emotion, so here we go with the business angle.

I was racking my brain thinking of some innovations to come out of Texas, and I am sure there are some, but other than the Baylor University medical complex, and NASA in Houston, I find it hard to think of anything.

This does not include Texas’s famous steakhouses and their BBQ, both of which are excellent.

Dell is near Austin, but it has never really innovated anything, and is now slowly fading into irrelevance. All it did was ride the boom for about 15 years.

There’s the SXSW festival, but that isn’t innovation.

Southwest is in Texas, and they did innovate a new business model, but they did that back in the 70’s and haven’t changed their secret sauce since then. Jetblue and Virgin America and Spirit and others are making Southwest look more and more like a legacy airline.

The energy companies are concentrated in TX, but try getting them to get off their petroleum crack pipe…it just ain’t happening.

Possibly the only good things in Texas are the rent contol laws (there are none, resulting in plentiful cheap housing) and zoning laws (there are none, resulting in plentiful and cheap housing and industrial).

Mercifully, this state senator in Texas put me out of my misery by publishing this list of Texas ‘firsts’:

1) 49th in teacher pay

2) 1st in the percentage of people over 25 without a high school diploma
3) 41st in high school graduation rate
4) 46th in SAT scores
5) 1st in percentage of uninsured children
6) 1st in percentage of population uninsured
7) 1st in percentage of non-elderly uninsured
8) 3rd in percentage of people living below the poverty level
9) 49th in average Women Infant and Children benefit payments
10) 1st in teenage birth rate
11) 50th in average credit scores for loan applicants
12) 1st in air pollution emissions
13) 1st in volume of volatile organic compounds released into the air
14) 1st in amount of toxic chemicals released into water
15) 1st in amount of recognized cancer-causing carcinogens released into air
16) 1st in amount of carbon dioxide emissions
17) 50th in homeowners’ insurance affordability
18) 50th in percentage of voting age population that votes
19) 1st in annual number of executions

 

http://shapleigh.org/system/news_article/document/882/Texas_on_the_Brink_2007_Final.pdf

Agriculture is definitely unsexy. You go to your local garden shop, and some wizened old guy tells you the best way to pot or mulch or whatever other verbs/adjectives are applicable to agriculture. But online,  it’s a whole new game.

I was very surprised to see sex being used to sell fruit trees. Check this out:

using-sex-to-sell-fruit-trees

You can see these types of examples all over TyTy Garden Nursey.  http://www.tytyga.com/

What a great way to circumvent content filters!

I am on a redeye from LAX to NYC, desperate to score a window seat so I can try and get some sleep.

I go to the online app to see what seats are available. It’s nice that they have a seat map, and they helpfully mark out my seat for me. 

delta-choose-seat-2

And then I scroll down to the bottom of the page

delta-choose-seat-1

And there are no seats.

There are NO seats available on the ENTIRE plane.

So why even show me a seatmap? Just tell me that there are no seats available to choose from.

Instead, you make me waste time, and waste your own server cycles.

I had a computer science teacher in high school who would have a field day with this example of bad design.

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