As a colleague of mine commented, “Undersea features are very important when looking for a mate. I want to make sure she can hold her breath for 30 days when she’s laying eggs. “
Browsing Posts in Bad Website Design
This is Citibank’s Business Credit Card account website. There are several problems with it: The URL does not explicitly mention Citibank or credit card. The security certificate pops up a warning in Firefox. But the biggest problem is how it times out. Come on now! [...]
United E-mail leaves out critical information
Another example of bad design at Microsoft. Here I have to choose one option and then hit OK. Why make me click twice? Why have a cancel button? This is an action that requires a decision, not chickening out. Instead of me just complaining about it, I offer here is a replacement design. It is [...]
So I got a CD with e-loan. Nice company, good rates. I was even pleasantly surprised how I did not have to repeat my information to all the customer service people, they kept track about what was going on. Believe me, if you want a good rate and good customer service, get a CD from [...]
I could not get another cruddy Microsoft product, Microsoft Live Messenger to work correctly. So I click on the debug tool, and it pops up this weird connection Troubleshooter. So, the test results go through all of the steps and…. NOTHING. It still did not fix it. The design of this ‘troubleshooter’ is so bad, [...]
I am continually amazed at how companies decide they want to save money and increase customer satisfaction by taking customer service to the web…and then they completely flub the user experience. As seen above, United Healthcare has taken complication to a whole new level. If I get this right, you have to enter a number [...]
So here we are at cheaptickets.com, where Virgin Atlantic has a special offer going on. Virgin flies from some major airports in the USA to London. So, since this webpage is a special Virgin offer, when you click on Airport Codes, you would expect to see the cities that Virgin flies from right? But here [...]
I signed up for automatic payment on SoCal gas company and I received this reminder. Look at the area circled red. Instead of making me think whether I have to sign in and pay or whether it will be automatically taken out of my checking account, why not just tell me whether I am signed [...]
