Observe Business

Observations on Business, Government Policy, and Strategy

Browsing Posts published on July 24, 2009

Most websites go to lengths to hide their phone number. I think that’s silly. Most people are looking for your number for a reason. Here is one website that gets it: they prominently display their phone number, and make it clear that you won’t be on hold forever.

I like reading articles, but I definitely like reading the comments more. Here is an example of a comment putting the article in a whole new context. We read a standard puff piece, how company ( Caterpillar ) is having tough times, but they have a hot new product, analyst says it will do well [...]